Research Article   
EVALUATING PATIENT UTILIZATION AND SATISFACTION OF SOCIAL WORK SERVICES IN A HOSPITAL SETTING
Author(s): Tuan Minh Nguyen, Hai Trung Nguyen* and Anh Thi Le Purpose: This study aims to explore the utilization patterns of social work consulting services by patients within a hospital setting and assess patient satisfaction with these services to identify areas for improvement and enhance patient care and support. Methods: Utilizing a convenience sample of 130 patients from Trung Vuong Hospital, we conducted a survey to investigate patients’ engagement with social work consulting services and their satisfaction levels. The study employed descriptive statistics data analysis. Results: The findings revealed that the most utilized social work service is patient orientation upon hospital entry (88.4%), highlighting the importance of initial patient support. However, specialized services, such as support for victims of violence (1.6%) and coordination with .. Read More» DOI: 10.54615/2231-7805.47348

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